FAQ's & Returns

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover through our payment processors Stripe & Paypal.

Do you charge sales tax?
Some states, yes. Others, no. Just depends on the tax laws and our organization.

When will you fulfill and ship my order?
Fulfillment times are about 1-3 business days for most items. Embroidery is 7-10 business days.  

Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be extended. Deliveries may be delayed due to USPS carrier issues or weather conditions.

Can I track my shipment?
Yes, you can track your orders on your account or via the email sent with tracking info.  

Do you offer expedited shipping?
For bulk orders or exceptions where you may need rush shipping. Please email us directly.  

What is your return policy?
View our Return & Exchange Policy Below

The post office says my order has been delivered, but there's no package! Help!
Please email us so that we can investigate at [email protected]

What do I do if I received an item that is flawed or damaged?
We got you! Did you receive an item that has hole, seam pop or off-print? Mistakes happen, it's not personal and very rare. We can fix it! Reach out to [email protected] and we'll get you a replacement.

I received the wrong item in my order. How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Please reach out to [email protected].  We'll get it all corrected!

My order is missing an item! How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Mistakes happen. Please reach out to [email protected] and we'll get it all corrected!

Can I pick up my order from your shipping warehouse?
No, we don't offer pick up service at this time.

I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?
Sorry, due to the nature of our check-out system we cannot apply discounts after a purchase.

How do your shirts fit?
As with any store, online or not, not all garments are the same. Some might run smaller or fit looser, even if they’re the same size. It’s important to take a look at the size guide to understand how the particular garment will fit. Our team always tries to note down where we know that a garment runs smaller than usual, but if you discover inconsistent sizing issues with a garment, let us know.

Do you carry sizes larger than 3X?
We understand that people come in all shapes and sizes.  Several brands offer 3XL-5XL. Make sure to add those brands to your shop. 

Will my new shirts shrink after I wash them?
Most of our items are pre-shrunk.  We still recommend washing in cool water and hang dry or tumble dry on low to prevent additional shrinkage and keep your designs fresh!

Do you offer custom services? Design or screen printing?
Yes, we offer custom design services from our talented design team for a fee. Please contact us for details and a quote at [email protected]. Bulk orders are typically screen printed but that depends on the design. 

Returns & Exchanges

Impact Merch is a print-on-demand service where every item is uniquely crafted upon order. This means we cannot support returns or exchanges for incorrectly choosen sizes, colors, or change of mind. If we sent the wrong item, we will always make it right by sending out the correct one. 

If you receive a damaged product or notice a manufacturing error, please contact us within 30 days of delivery for a free replacement or refund. Simply fill out the "Submit Issue" form and provide clear photo or video evidence of the problem.

For issues with multiple products sharing the same design, a photo or video showing all affected items together is needed for confirmation. Videos can be submitted via the "Submit Issue" form or emailed to [email protected].

Please note, Impact Merch is not responsible for incorrect shipping details or if the wrong size or color was ordered by the customer. No replacements or refunds will be offered in these cases.

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged or misprinted, then please get in touch with a photo within two weeks time!

Wrong size or color:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

Once an order is completed, the sale is final. We usually begin the fulfillment processes within 24 hours of purchase. 

Sales are final once processed, usually within 24 hours of purchase. For potential refunds before printing starts, we may refund your order. Contact us at [email protected] immediately to discuss.
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