What sizes do your shirts come in?
Youth, XXL, and XXXL sizes are noted when available.
Women’s garments: Small to X-Large
Size XXL is noted when available.Please consult our size charts if you need more information. These sizes are approximations based on manufacturer’s specifications. Sizes shown are in inches.Size Charts: Men’s Tees | Men’s Jerseys & Subways | Men’s Baseball Jerseys | Women’s Jersey Tees & Tunics | Hoodies | Women’s Pull-Over & Zip-Up Hoodies | Youth’s Tees.
What does 30/1 and 18/1 mean?
Where are your shirts printed?
Why can’t I view all the fields on your website and registration pages?
If you are using Internet Explorer as your web browser, you may need to use the “Compatibility” mode button in order to view the website as intended. If you cannot locate Compatibility mode on your browser, you may also try using a different browser such as Firefox or Chrome.
Why can’t I see my preferred payment method?
This may also be a problem with Internet Explorer. Please see the corrections listed above.
Why are no shipping options available for my WHOLESALE order?
Larger orders may have a weight estimate that exceeds the limits set by the shipping companies. If your cart contains over 300 items, you may need to split the quantities into two separate submissions to successfully place your order.
How long does it take to receive my order?
Orders are processed and shipped during regular business hours. Our hours are 8 AM to 5 PM Central Time from Monday through Friday. Our offices are closed during the 5 major US holidays.
Retail orders usually ship 2 business days from the day they are received.
Wholesale orders are shipped depending on instructions from the customer, or may be held up to two weeks for the best rate of fill.
In-Transit times will vary depending on your chosen shipping method.
NOTE: USPS 1st Class Mail does not provide tracking information or estimated delivery dates. If you choose this method, we will not be able to help locate your package once it leaves our facility. If your order ships by USPS 1st Class International Mail, it may take 3 to 4 weeks or longer to receive your package, depending on the customs procedures in your country.
Your order may be delayed if we need to contact you for further information. Please make sure you add email@example.com to your e-mail safe-list in case we need further contact.
What if an item is out of stock?
We will e-mail you to see if you wish to substitute a different size or style. Please make sure you add firstname.lastname@example.org to you e-mail safe-list so you do not miss out on important information regarding your order.
How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express through our secure website. PayPal payments are accepted, but require further contact to our customer service department at email@example.com. (Wholesale customers may also pay via ACH. Contact our accounting department for more details.)
Your billing/shipping addresses must match your credit card information. If we cannot confirm a matching address, you will be contacted for clarification. Your order may be cancelled if we cannot resolve this issue.
What is the minimum order for retail?
When am I charged for my order?
Your card is authorized at the time of your order, but you are not charged until your order ships. If your order needs to be canceled for any reason, we will not claim the authorized funds.
Please note: Our company has no authority to change a “pending” status in your bank account. Your bank will remove the “pending” status for those funds in a time period dependent on their internal policies. If your card-holding bank does not release the funds in a reasonable amount of time, please contact your card-holding bank directly.
What is your return policy?
Do you ship outside the U.S.?
Yes, we do.
However, due to certain licensor restrictions, and an unfortunately high rate of fraud, we cannot ship international orders fitting certain profiles.
Orders from the following countries may be cancelled due to these policies:
Argentina, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Corsica, Costa Rica, Croatia, Cyprus, Czech Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French Polynesia, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico, Netherlands Antilles, New Caledonia, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, St Lucia, Syria, Thailand, Turkey, Uruguay, Venezuela, Yugoslavia.
Please note the following when placing an international order:
· We are unable to ship Marvel merchandise outside the United States.
· Your order may be subject to import duties and taxes imposed by Customs once the order reaches your country. Payment of all duties and taxes are your responsibility. Each country has different laws regarding the amount of taxes that you must pay to receive your order. (If you have questions about your country’s import regulations, please contact your local Customs office).
· We cannot declare a package as “gift” on customs forms.